The Beat

LUCY BRADSHAW

LUCY BRADSHAW

General Manager, Maxis Label

POSTED BY Lucy Bradshaw ON 03/ 9/2013

A SimCity Update…And Something For Your Trouble

Here’s a quick update on the problems we were experiencing with SimCity – and a little something extra for people who bought the game.

The server issues which began at launch have improved significantly as we added more capacity.  But some people are still experiencing response and stability problems that we’re working fast to address.

So what went wrong?  The short answer is: a lot more people logged on than we expected.  More people played and played in ways we never saw in the beta.

OK, we agree, that was dumb, but we are committed to fixing it.  In the last 48 hours we increased server capacity by 120 percent.  It’s working – the number of people who have gotten in and built cities has improved dramatically.  The number of disrupted experiences has dropped by roughly 80 percent.

So we’re close to fixed, but not quite there.  I’m hoping to post another update this weekend to let everyone know that the launch issues are behind us.

Something Special for Your Trouble

The good news is that SimCity is a solid hit in all major markets.  The consensus among critics and players is that this is fundamentally a great game.  But this SimCity is made to be played online, and if you can’t get a stable connection, you’re NOT having a good experience. So we’re not going to rest until we’ve fixed the remaining server issues.

And to get us back in your good graces, we’re going to offer you a free PC download game from the EA portfolio.  On March 18, SimCity players who have activated their game will receive an email telling them how to redeem their free game.

I know that’s a little contrived – kind of like buying a present for a friend after you did something crummy.  But we feel bad about what happened.  We’re hoping you won’t stay mad and that we’ll be friends again when SimCity is running at 100 percent.

SimCity is a GREAT game and the people who made it are incredibly proud.  Hang in there – we’ll be providing more updates throughout the weekend.

  • SimCity SimCity

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Comments (8)

  1. +2 0
    A free game download is good, but that's not what I expect from "buying" New SimCity. Our internet connection is NOT an issue. The "Always-online-single-player" IS the problem. If we want to play online, we would. But let us choose when and where. I don't care if it's always online as long as I can load my save games locally!
    03/ 9/2013
    0 Replies
  2. +1 0
    I think if we don't have any options about "a free download PC title" than you said, someone or many people are not satisfied about your apology. As an example, I do not want to play your previous versions of FIFA Series and SimCity. Furthermore, I don't want to enjoy the game of EA of other styles. In this situation, how can you satisfy me and someone who has same styles of playing game?
    03/ 9/2013
    0 Replies
  3. 0 0
    My dream was to build my beautiful city in an airplane.
    03/ 9/2013
    0 Replies
  4. 0 0
    I really wish we have a channel or something that we can send our feedback and suggestion to improve the game. Apart from the graphic, i still don't see the game play of this new CS near perfect yet. For example, some of the features in your SC 4 are really good and it makes sense for a city, like overhead bridges to improve traffic, toll booths to collect taxes, turn off night mode and etc...
    03/ 9/2013
    0 Replies
  5. +1 0
    ASIA SERVER PLEASE...
    03/10/2013
    0 Replies
  6. 0 0
    ASIA server please +1
    03/10/2013
    0 Replies
  7. +1 0
    Mmm ...the people of Planet Earth want offline mode !!!! ....do a Search in gooole see reviews and comments from all the game sites ...please add off-line mode .... you war on piracy is effecting the paying customer like myself... One has to wonder why games are never released as a complete working version any more..is this on purpose to stop piracy and one has to wonder why online only ???
    03/15/2013
    0 Replies
  8. 0 0
    As a player, I wait simcity 10 years but got the worst result. I am really angry for this. Even I give up to play the game, and returned to simcity4. As one of in game industry, I understood your situation. So, hope don't let us disappointed again.
    03/18/2013
    0 Replies