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THE SIMS 4 FAQ

Answers to the most frequently asked questions about The Sims 4 game.

What is The Sims™ 4?

What platform is The Sims 4 available on?

Will The Sims 4 be available on Mac?

What languages are supported in The Sims 4?

What is the Gallery?

Is a persistent online connection required to play The Sims 4?

Does The Sims 4 require an Origin™ client to play?

Will I be able to bring any of my Sims or content from The Sims 3 into The Sims 4?

Will I be able to use SimPoints to purchase additional content in The Sims 4?

What is the rating for The Sims 4?

What are the PC minimum system requirements for The Sims 4?

What are the PC recommended system requirements for The Sims 4?

What is the Mac minimum system requirements for The Sims 4?

What is the Mac recommended system requirements for The Sims 4?

Where can I go to find the latest information about The Sims 4?

Where can I view the Player’s Guide?

Can I buy The Sims 4 Bundles online or through Origin?

Why are The Sims 4 Bundles in different territories different?

Will The Sims 4 Bundles have a disc?

 


 

What is The Sims™ 4?

The Sims 4 is the only game where new Sims with unique personalities open up deep, rich, and sometimes weird possibilities in the stories you create. For the first time, it’s not about what they are, it’s about who they are, and they come to life through our brand new creative tools that are powerful, tactile, and easy to use. And, brand new to The Sims 4, players can share their creations with other players directly in the game with our all-new Gallery. The result is a stimulating new gameplay experience that powers a new era for The Sims.

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What platform is The Sims 4 available on?

The Sims 4 is now playable on PC, Mac Xbox One and Playstation 4!

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Will The Sims 4 be available on Mac?

Yes! The Sims 4 is available on Mac! Please note that The Sims 4 for Mac is a digital-only release. Click here to learn more.

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What languages are supported in The Sims 4?

The Sims 4 will support the following language: 

  • English
  • German
  • French
  • Russian
  • Polish
  • Swedish
  • Italian
  • Dutch
  • Norwegian
  • Danish
  • Finnish
  • Brazilian Portuguese
  • Spanish
  • Czech
  • Chinese (Traditional)
  • Japanese
  • Korean.

 

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What is the Gallery?

The Gallery is a place for you to browse, share, and download additional content created by members of the community without having to leave your game. 

To add a household to the gallery from Create a Sim click on the “save household” icon in the top right navigation bar, choose a thumbnail by clicking on the photo icon until one you like appears, then add a description, once completed click the cloud in the bottom left under the description section to upload to the gallery. To save the household to your library click on the folder icon in the bottom right corner of the window.

To add a room to the gallery go into build mode, click on the room you’d like to add to the gallery, in the middle navigation bar click on the folder icon and in the drop down choose “room”, enter a name for the room, to change the thumbnail click on the photo icon till you get an angle that you like best, in the information section select what type of room it is and provide a description, once complete click on the cloud in the bottom left hand corner to share to the gallery. To save the room to your library click on the folder icon in the bottom right corner of the window. 

To add a lot to the gallery go into build mode on the lot you’d like to upload, in the middle navigation bar click on the folder icon and in the drop down choose “lot”, enter a name for the lot, in the information section provide a description, once complete click on the cloud in the bottom left hand corner to share to the gallery. To save the lot to your library click on the folder icon in the bottom right corner of the window. 

To download households, rooms, and lots from the gallery click on the polaroid icon in the top right to take you to gallery, select “my library” to access content you’ve created and saved, select “community” to access content created by fellow players. In the “community” tab you can filter your search between view content by: all, maxis curated, or following, sort by “newest, popular now, most popular”, category: “all, households, lots, rooms”, packs you own, and advanced. In the top right search bar you can search by item name, EA Account ID, or hashtag.

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Is a persistent online connection required to play The Sims 4?

An internet connection is required to activate the game for the first time. However after that, a persistent online connection is not required to play The Sims 4.

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Does The Sims 4 require an Origin™ client to play?

Yes. You will need the Origin™ client and an EA Account to install and register The Sims 4. Once installed, you don't need to be online to play.

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Will I be able to bring any of my Sims or content from The Sims 3 into The Sims 4?

No. The Sims 4 is built upon an entirely new technology. The content from The Sims 3 will not be transferable to The Sims 4.

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Will I be able to use SimPoints to purchase additional content in The Sims 4?

SimPoints will not be supported by The Sims 4, but will continue to be a form of payment for The Sims 3 content in The Sims 3 Store.

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What is the rating for The Sims 4?

The Sims 4 is rated T for Teen by the ESRB.

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What are the PC minimum system requirements for The Sims 4?

  • REQUIRED: Internet connection required for product activation.
  • OS: Windows XP (SP3), Windows Vista (SP2), Windows 7 (SP1), Windows 8, or Windows 8.1
  • PROCESSOR: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ or equivalent (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2.0 GHz AMD Turion 64 X2 TL-62 or equivalent) MEMORY: At least 2 GB RAM
  • HARD DRIVE: At least 9 GB of free space with at least 1 GB additional space for custom content and saved games
  • DVD-ROM: DVD ROM drive required for installation only
  • VIDEO CARD: 128 MB of Video RAM and support for Pixel Shader 3.0. Supported Video Cards: NVIDIA GeForce 6600 or better, ATI Radeon X1300 or better, Intel GMA X4500 or better
  • SOUND CARD: DirectX 9.0c Compatible
  • DIRECTX: DirectX 9.0c compatible
  • INPUT: Keyboard and Mouse

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What are the PC recommended system requirements for The Sims 4?

  • REQUIRED: Internet connection required for product activation.
  • OS: 64 Bit Windows 7,8, or 8.1
  • PROCESSOR: Intel core i5 or faster
  • AMD Athlon X4
  • MEMORY: 4GB RAM
  • HARD DRIVE: At least 9 GB of free space with at least 1 GB additional space for custom content and saved games
  • DVD-ROM: DVD ROM drive required for installation only
  • VIDEO CARD: NVIDIA GTX 650 or better
  • SOUND CARD: DirectX 9.0c Compatible
  • DIRECTX: DirectX 9.0c compatible
  • INPUT: Keyboard and Mouse

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What is the Mac minimum system requirements for The Sims 4?

REQUIRED: Internet connection required for product activation.

MINIMUM SPECIFICATION

  • OS: Mac OS® X 10.7.5 (Lion)
  • PROCESSOR: Intel Core 2 Duo 2.4Ghz Processor or better
  • VIDEO CARD: NVIDIA GeForce 320M, 9600M, 9400M,ATI Radeon HD 2600 Pro or better. Video RAM of 256MB or better.
  • MEMORY: 4GB RAM
  • HARD DRIVE: 10 GB of Hard Drive space
  • INPUT: Keyboard and Mouse

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What is the Mac recommended system requirements for The Sims 4?

REQUIRED: Internet connection required for product activation.

MINIMUM SPECIFICATION

  • OS: Mac OS® X 10.9 or later
  • PROCESSOR: Intel Core i5 or better
  • VIDEO CARD: NVIDIA GTX 650 or better
  • MEMORY: 8GB RAM
  • HARD DRIVE: 12 GB of Hard Drive space
  • INPUT: Keyboard and Mouse

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Where can I go to find the latest information about The Sims 4 on PC/Mac?

You can visit The Sims 4 official website to stay up to date with the latest information.

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Where can I view the Player’s Guide?

We have put together a handy players guide for you to use as a starting point for your journey into playing The Sims 4. This guide includes information about what The Sims 4 is, tips on creating Sims and builds, information on the gallery, and more! 

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Can I buy The Sims 4 Bundles online or through Origin?

The Sims 4 Bundles are only available in retail stores as another way for players to purchase game packs and stuff packs, all of which can already be purchased through Origin individually.

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Why are The Sims 4 Bundles in different territories different?

All the game packs and stuff packs in The Sims 4 Bundles are available separately via Origin no matter where you live.

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Will The Sims 4 Bundles have a disc?

The Sims 4 Bundles in stores will include a code to download the game packs and stuff packs through Origin.

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