Sul Sul Simmers!

Next week, we are releasing a new update for The Sims FreePlay, including a Stability Fix.

Over the past few updates, we’ve noticed an increase in reports of longer load times, frame rate drops, and crashes when visiting Another SimTown. After investigating, we found that a small number of players were affected by a glitch that duplicated Sims on a single lot. With a much higher-than-normal number of Sims performing actions at once, performance was impacted for the town host and anyone visiting.

This glitch was unintentional, and we’ve appreciated your patience as we’ve worked on a fix. Ensuring The Sims FreePlay’s gameplay stability is our top priority, and resolving this issue will help improve performance when visiting other players' SimTowns. We understand how much care goes into building your SimTowns, and we never take changes like this lightly.

This fix will bring the Sim count in affected households back to the intended cap. For affected households, after updating and restarting your game, the most recently created Sims over the cap will automatically be removed. If you have exceeded the Sim count, you can choose which Sims stay by adjusting your Sim count ahead of the update. The quickest way is to use the “Move Out of Town” option next to the currently active Sim’s name rather than aging them up.

We know how important your Sims are to your stories and creativity, and how much stable gameplay matters every time you play. This fix is part of our ongoing work to support a smoother, balanced, and more enjoyable player experience.

We’ll continue exploring new features, including ones that give you more flexibility to manage larger households while keeping the game running smoothly.

If you believe a Sim was removed accidentally, our FanCare team is here and happy to help.

Thank you for being part of the Sims FreePlay community. We’re excited about what's ahead and grateful to share the journey with you as your SimTowns continue to grow. 

We’ve also made a host of additional fixes, big and small, to improve your experience playing the game. You can find them all listed below!

Performance Improvement

• Fixed an issue that caused the game to crash in the VIP Tab of the Online Store.
• Fixed an issue that caused the game to crash when watching Paper Boy ads.
• Fixed an issue causing crashes during the Sim Springs player onboarding experience.
• Fixed an issue that caused the game to crash after changing the in-game language.

Lighting Fixes

• Fixed a glitch that caused black patches to appear in the sky above 'Peninsula of Poseidon', when viewing its upper floors.
• Fixed a glitch that caused the wall above and below the Bay Window of the Single/Double Walnut Bench to be white in color, instead of being aligned with the color of the interior walls.
• Fixed a glitch that made the 'Blue Hacienda Door' appear lime green in color.
• Fixed a lighting glitch that made plates and cutlery on guest table variants appear darker when viewed with Enhanced Lighting.
• Fixed a glitch that made unusual patches appear when teenage Sims were dressed in certain tops.
• Fixed a lighting issue that caused flickering on walls when panning the camera around a house with 'Riad Wall Lantern' variants.
• Fixed a lighting issue that made a dark shadow appear on the floor upon placing Mint/Fern/Pine/Olive Saltbush/Tuft in house lots with Classic Lighting.
• Fixed a couple of lighting issues that caused flickering on the walls in the 'Peninsula of Poseidon' house.
• Fixed a lighting issue that caused patches to appear on one side of the 'Black Glamor Dining Table'.
• Fixed a lighting issue that caused unusual shadows to appear when a toddler Sim performed the 'Cuddle Time' animation on the 'FreeHugs Teddy/Freddy/Betty/Eddy'.

General Bug Fixes

• Fixed an issue that prevented the placement of Olive/White/Pink/Yellow Spiral Staircases under terraces or on patios in house lots.
• Fixed a bug that reversed the orientation of the First Lot of Rocky Heights Neighborhood 1 on the Town Map, compared to the in-game scene.
• Fixed a glitch that caused the apple to be out of sync with the Sim's hand while performing the 'Explore' action on Survivalist Gear in the Deer Springs Campground.
• Fixed an issue that prevented support posts and other objects from being placed near each other.
• Fixed a bug that caused sound effects to play multiple times when a Sim walked through doors during various instances.
• Fixed a glitch that made contents from within the drawer float outside it at the 'Hair & Makeup Department' in the Movie Profession lot.
• Fixed a bug that let players only place objects in the center of the Cream/Taupe/Blue/Black Workshop Island Kitchen Bench.
• Fixed a bug that caused the Build Mode user interface not to appear after the player received a 'new items available' pop-up.
• Fixed a glitch that made Sims walk through the sides of the Oak/White/Ash/Pine Seaside Bi-fold Double door, instead of using the intended doorway.
• Fixed a glitch that made a bright glare appear on the Town Map, near the Police Station, upon rotating the camera.
• Fixed a glitch that made objects placed on the Woodland/Snow Campsite table appear under it.
• Fixed an issue preventing eyelashes from appearing on any head type except the default one for male preteen Sims.
• Fixed an issue that made a black texture appear under the seal at the 'Animal Kiddie Pool' in the swimming center for both lighting modes.
• Fixed a bug that made the floor toggle button incorrectly appear when inside the Movie Studio.
• Fixed an issue that caused the 'Set Beetle Free' animation to not appear for some players when using either of the ‘Rhino Beetle’s Vivarium’ items.
• Fixed a bug that prevented sound effects from playing in the maps for Neighborhoods 1 and 2 of Sim Springs and Rocky Heights.
• Fixed a glitch that made the trash can appear in the car parking lot within the extra-large lot of Rocky Heights.
• Fixed a bug that displayed incorrect Sim cap counts in the level 20 reward screen.
• Fixed a bug that prevented Simlish sound effects from playing during the 'Look for birds in trees' goal of the Bird Feeding quest.
• Fixed a glitch causing gaps near the entrance of the 'Peninsula of Poseidon' house.
• Fixed a bug that prevented sound effects from playing during the 'Go Birdwatching' action on the 'Cardinal Birder's Kit'.
• Fixed a glitch that caused the food prop to not be in sync with the Sim's hands when performing animations at the Pine Pumpkin Pie Stand.
• Fixed a bug that retained the texture of water on the 'Cream/Jet Nouveau Sink' after the Sim was done completing the animation.
• Fixed a bug that caused the train animation to abruptly stop on the Parkside Railway Neutral/Vibrant/Dark/Pastel Sets when one of the toddler Sims quick-completed the animation.
• Fixed a glitch that clipped the Sim's feet with 'Festive Pine Stairs' while the Sim interacted with the stairs.
• Fixed a glitch that caused toddler Sims' legs to clip with some swings while performing animations with them.

NEED HELP?

We’ve got you, Simmers! 

Visit EA Forums to report bugs or issues for a member of the team to investigate.

And to be in the thick of all things The Sims FreePlay, join our Discord. Meet Simmers and be part of conversations about each update. Do come by, and say hi :)

Thanks for reading,

TSFP Team