Hey FIFA fans,
We wanted to provide an update on the continued investigations into gameplay responsiveness, and consistency in that responsiveness when playing online. Following on from the changes outlined in the Pitch Notes Title Update #6 we wanted to talk about what the team has been working on as well as some of the changes that we have been making in an effort to improve your experience when playing FIFA 19 online.
Below we go over 3 key topics:
Before we dive into some explanation of the changes, we first want to provide some details around a specialized tool that we have been using to help investigate the community reports of issues around gameplay responsiveness.
One of the challenges in investigating these types of issues is that each person has a unique network configuration, due to factors such as their physical location, connection type and ISP (Internet Service Provider). In order to identify and solve any problems that are within EA’s direct control, we needed to be able to look at advanced telemetry from players reporting issues. The depth of data needed to carry out these investigations required us to develop a specialized telemetry tool, that enables our team to perform deep dive analysis as a result of its findings.
What makes this tool so critical to our ability to investigate and identify potential issues is the scale of information that we can review about a single match after it has been played with this tool active when compared to the information we normally get from a match.
In order to use the information we are getting about a specific match effectively, it needs to be paired with direct feedback on that matches’ gameplay responsiveness from the player of the match. Therefore, we have been working directly with a select number of players located around the world in order to conduct our investigations.
Using the information gathered from our investigations our team has been able to make a number of changes to the networking infrastructure that is used in the following modes on PlayStation 4, Xbox One and PC:
Here is a brief summary of some of the changes that were made over the past few months as a result of these investigations:
From the changes that we have made, and the feedback we have been receiving from the players that we have been working with, we believe that we are making meaningful improvements to gameplay responsiveness and consistency in that responsiveness when playing online for many players. That being said, we know that we still have work to do in this space.
Moving forward, the team will continue to focus on bringing improvements around gameplay responsiveness.
Working off the changes that have already been made, here are some of the areas that the team is focused on:
It’s important to know that due to the number of variables that make up a players connection, not all updates are going to have an impact on all players. Some updates will only have an impact on players in certain locations in the world, while others may only impact players with certain network setups. Our goal is for the combined impact of these changes over time to continue to move the needle on gameplay responsiveness for the FIFA community as a whole.
We’d also like to take this opportunity to acknowledge and thank the effort of key community members who have been working hand-in-hand with us through the investigations mentioned above, as well as the continued feedback we’ve been receiving from the community, as a whole, since the launch of FIFA 19.
Our investigations and work on this will continue, as we remain dedicated to improving the experience for our community when playing online. We will continue to provide updates when possible and available.
We deeply appreciate your support,
The FIFA Dev Team
For more deep dives on FIFA 19 from members of the game team, check out the Pitch Notes Page.
FIFA 19 is available now for PlayStation 4, Xbox One, Nintendo Switch, and PC .
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