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Apex Legends FAQ

Table of Contents
  1. Where and How to Play Apex Legends
  2. Gameplay
  3. Apex Packs
  4. Battle Pass
  5. In-Game Shops and Currency
  6. Troubleshooting

1. Where and How to Play Apex Legends™

What platforms is Apex Legends available for?

You can download and play Apex Legends for free* on PlayStation® 4, Xbox One, and Origin for PC.

*Applicable platform account and platform subscription (sold separately) may be required. Persistent internet connection and EA account required. Age restrictions apply. Includes in-game purchases.

Where can I download Apex Legends?

Apex Legends can be found at the following stores:

What countries is Apex Legends available in?

Apex Legends is available in the following countries:

Xbox One, PlayStation 4, and PC

Australia, Belgium, Brazil, Canada, Germany, Denmark, Spain, Finland, France, Great Britain, Hong Kong, Ireland, India, Italy, Japan, Mexico, Netherlands, Norway, New Zealand, Poland, Russia, Sweden, Singapore, Taiwan, United States, South Africa

PlayStation 4 Only

Bahrain, Bolivia, Bulgaria, Costa Rica, Croatia, Cyprus, Ecuador, El Salvador, Guatemala, Honduras, Iceland, Indonesia, Kuwait, Lebanon, Luxembourg, Malaysia, Malta, Nicaragua, Oman, Panama, Paragua, Peru, Qatar, Romania, Slovenia, Thailand, Ukraine, Uruguay

Xbox One and PlayStation 4 Only

South Africa

PlayStation 4 and PC Only

Thailand    

Do I need Xbox Live Gold to play Apex Legends?

Yes, you need an Xbox Live Gold account to play Apex Legends on Xbox One.

Do I need PlayStation® Plus to play Apex Legends?

No, you do not need PlayStation® Plus to play Apex Legends on PlayStation® 4.

What are the PC requirements?

PC system requirements for Apex Legends are available here.

Can I play with a controller on PC?

Yes, Apex Legends officially supports the Xbox One and PlayStation® 4 controllers on PC.

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2. Gameplay

What do I get when I increase my Player Level?  What is the maximum Player Level?

Players can increase their Player Level by earning XP from playing matches. Each time a player levels up, they will earn rewards like an Apex Pack, Legend Tokens, or both.

Player Level caps at 100. After reaching Level 100, players can earn additional Legend Tokens by gaining enough XP during matches.

How are characters balanced?  Will characters get nerfed and buffed regularly?

We strive to keep our characters as balanced as possible across a variety of factors. We look at metrics such as win rate, pick rate, winning squad composition, average kills per game, etc. across skill tiers. Our goal is to make sure each character offers a different strategic playstyle, not a more powerful playstyle. We will regularly adjust character balance in pursuit of healthy game balance.

How do I earn a character?

You can unlock new characters in the store by collecting 12,000 Legend Tokens.  Earn Legend Tokens by playing standard matches.

How are you handling cheaters?

We take cheating very seriously,  employ a variety of methods to prevent it, and will take action on EA Accounts that violate the User Agreement. Apex Legends utilizes Easy Anti-Cheat from Kamu (an industry-leading anti-cheat service) on PC, and the built-in anti-cheat features available on Xbox One and PlayStation® 4.

Our goal is to make Apex Legends fun and fair for all our players. If you think you have discovered someone cheating please visit this EA Help article to learn more about reporting.

Will you be adding more maps?

Our focus is on the Kings Canyon map for now, but we may introduce new maps in the future.

Does Apex Legends support cross-platform play?

We currently don’t support cross-platform play, but are always working on new features and improvements we can add to our game.

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3. Apex Packs

What are Apex Packs?

Apex Packs are packs of cosmetic items or crafting currency available in Apex Legends. They will never include any items that offer a gameplay advantage (there is no way to purchase a gameplay advantage in Apex Legends through any mechanic).  

Can I earn Apex Packs?

Yes, Apex Packs are often given as rewards for reaching a new Player Level. You can earn a total of 45 Apex Packs from Player Levels 1 – 100.

What are the drop rates for items of a specific rarity in an Apex Pack?

Probability of at least one:

  • Rare or better item: 100%
  • Epic or better item: 24.8%
  • Legendary item: 7.4%

How is probability for Apex Pack drop rates calculated?

Apex Pack probabilities are calculated by simulating the opening of a large number of Apex Packs. We will re-run this process for any update where the rarity drop rates change and update our players accordingly.

What is the highest possible rarity tier for each item?

In-game items are available at the following rarities:

Common Rare Epic Legendary Weapon Skins Legend Skins Legend Finishers Banner Frames Banner Poses Banner Stat Trackers Intro Quips Kill Quips Crafting Metal
Common Rare Epic Legendary
Weapon Skins
Legend Skins
Legend Finishers
Banner Frames
Banner Poses
Banner Stat Trackers
Intro Quips
Kill Quips
Crafting Metal

Will Apex Packs contain duplicate cosmetics?

No. Cosmetic items you already own are not eligible drops when an Apex Pack is opened, so you’ll never receive duplicates of cosmetics you already own. Crafting Metals may always drop within a given rarity tier, regardless of how many you own. If you own all of the items of a given rarity tier, you’ll receive Crafting Metals of that rarity instead.

Will Apex Packs have bad luck protection?

Yes! Bad luck protection is available for Legendary items in all Apex Packs. Bad luck protection means that a player cannot open more than 30 Apex Packs without receiving a Legendary item.

How does the Bonus Heirloom set work?

Apex Legends currently has one bonus Heirloom Set available, which contains three items for Wraith. When a player opens an Apex Pack, there is a <1% probability of an Heirloom Set dropping. Heirloom Set drops do not deduct an Apex Pack from your inventory. Heirloom Sets cannot be crafted with Crafting Metals. A player cannot open more than 500 Apex Packs without receiving an Heirloom set (assuming the player does not own all of the available Heirloom Sets). Once a player owns all of the Heirloom Sets, the player will not be eligible for this bonus until more Heirloom Sets are added to the game.

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4. Battle Pass

What is the Battle Pass?

The Battle Pass is a seasonal system that rewards players with exclusive cosmetic items. These rewards are a mix of exclusive seasonal cosmetics and Apex Packs. Every player can unlock some of these items each season through normal play; those who choose to purchase the Battle Pass can earn everything available that season, around 100 different rewards.

Do I keep everything I’ve earned with Battle Pass once the Season ends?

Yes, everything you earn with the Battle Pass is yours to keep, even after the Season is over.

Do I get Legends by purchasing a Battle Pass?

No, Legends will not be included in the Battle Pass. The Battle Pass gives players exclusive cosmetic items and Apex Packs.

How long are Seasons?

Each season will run for approximately three months.

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4. In-Game Currency and Shops

Can players spend money in Apex Legends to receive a gameplay advantage?

No. In Apex Legends, we don’t sell any items that offer a gameplay advantage. When you enter the Ring, no player will have an advantage based on how much they have spent. Apex is supported primarily by cosmetics and new characters (which can also be earned).

What are Apex Coins?

Apex Coins are a premium in-game currency which can be used to purchase Apex Packs, items in the Rotating Shop, and new Legends.

What are Legend Tokens?

Legend Tokens are currency earned by increasing your Player Level. Legend Tokens can be earned even after reaching max Player Level by earning enough match XP.

What are Crafting Metals?

Crafting Metals are dropped in Apex Packs and can be used to craft specific cosmetic items such as Legend skins, weapon skins, and more.

What is the Rotating Shop?

The Rotating Shop is an in-game destination where you can purchase individual cosmetics and characters. Each item slot in the shop rotates every seven days. There are two sections in the Rotating Shop: Featured and Shop Exclusives.

  1. The “Featured” section includes a curated selection of items. These items, normally only available as Apex Pack drops or unlockable with Crafting Metals, are available for direct purchase with Apex Coins for a limited period of time.
  2. The “Shop Exclusives” section contains exclusive Legendary Recolors that are available for purchase only with Legend Tokens. These items are not available as drops in the core Apex Pack and require ownership of the related prerequisite Legendary item before a purchase can be made.

Neither section of the Rotating Shop will feature Battle Pass items.

How do Legendary Recolors work?

Legendary Recolors are available in exchange for Legend Tokens through the Rotating Shop. Each item slot will rotate every seven days. You must own the prerequisite Legendary cosmetic before purchasing the recolor. The prerequisite Legendary cosmetic will always be available in the shop’s Featured section while the exclusive Legendary Recolor is available. The prerequisite Legendary cosmetic can also be acquired as an Apex Pack drop or a Crafting Metal unlock.

Can I get the exact cosmetic item I want?

Yes! Save up enough Crafting Metal currency to unlock the item directly in the Legends or Armory tabs. Alternatively, cosmetic items from the core Apex Pack periodically appear in the Rotating Shop for direct purchase with Apex Coins.

What payment methods do you accept?

You can make purchases through the Xbox Store or PlayStation® Store using any accepted payment method you’ve used in the past. Making purchases in Origin varies based on your location and currency. For more information about approved payment methods for Origin, check out the “What Payment Methods Can I Use on Origin?” section of the Buying on Origin: Orders and Payment Information article.

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6. Troubleshooting

I’m having technical issues, what should I do?

I’m having trouble with an in-game purchase, what do I do?

For purchases using real-world currency, PC players can check their Origin order history to ensure payment was processed. Similarly, console players can check their Xbox or PlayStation® order history. If you’re still having trouble, please contact EA, Microsoft, or Sony as needed.

Where can I give feedback?

Apex Legends is very much a living game, and we value player feedback. If something doesn’t look or feel right, please let us know by starting a thread on Answers HQ.

How to I report bugs or issues?

Please visit this article to see all your options for reporting bugs or issues.

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Play For Free*

On PlayStation® 4, Xbox One, and Origin on PC.

PLAY FREE NOW

*Applicable platform account and platform subscription (sold separately) may be required. Persistent internet connection and EA account required. Age restrictions apply. Includes in-game purchases.

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© 2017 Electronic Arts Inc.
© 2017 Electronic Arts Inc.
© 2017 Electronic Arts Inc.
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