Note: Warranty does not apply to digital download products.
Electronic Arts Pty Ltd warrants to the original purchaser of this computer software product that the recording media on which the software programs are recorded will be free from defects in materials and workmanship for 90 days from the date of purchase. During such period defective media will be replaced if the original product is returned to Electronic Arts at the below address, together with a dated proof of purchase, a statement describing the defects, the faulty media and your return address. This warranty does not apply to the software program themselves, which are provided “as is”, nor does it apply to media which has been subject to misuse, damage or excessive wear. The benefits to you by this Limited Warranty are in addition to other rights or remedies you may have under a law in relation to the goods to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. If you have any questions please contact Electronic Arts on the details below. If goods covered by this Limited Warranty are defective, Electronic Arts will reimburse you for the reasonable direct costs which you incur in making your claim subject to you providing us with original receipts of those direct costs with your claim.
Electronic Arts Customer Warranty; Electronic Arts Pty Ltd, GPO Box 1547, Sydney, NSW 2001.
Tel: +61 3 8820 5177
Returns After Warranty
Electronic Arts will replace user-damaged media, current stocks allowing, if the original media is returned with a cheque or postal order for AUD$15 per disc, payable to Electronic Arts Pty Ltd. If you have any queries on warranty replacements or user-damaged discs or manuals, please contact EA via https://help.ea.com/. Please note that this is only for warranty and NOT technical queries. Please remember to include full details of the defect, your name, Non-P.O. Box address and, where possible, a daytime telephone number where we can contact you.