The Sims 3 Pets Create a Pet Demo FAQ

EA Staff


Here are some Frequently Asked Questions and answers about The Sims 3 Pets Create a Pet Demo. You can also download a user guide.

Welcome to the FAQ for the Create a Pet Demo. You may also download a step-by-step guide (PDF). 

Q. How long should The Sims 3 Create-A-Pet Demo take to download?

A. This depends on your internet connection, but as the demo is a large file it could take some time to complete the download – however you get the full Create-A-Pet experience, as per the actual TS3 Pets Expansion Pack. 

Q. How large is the download?

A. For Windows operating systems it is 1.3 gigabytes (GB). For Mac OSX it is 1.2 gigabytes.

Q. I can’t find my screenshots. Where are they stored?

A. You can find the screenshots under the “Documents” folder on Windows Vista and 7 or “My Documents” for Windows XP. Then navigate to the “Electronic Arts” folder, then “The Sims 3”, then “Screenshots”.  Technical details can be found below:
Windows XP
C:\Documents and Settings\%username%\My Documents\Electronic Arts\The Sims 3\Screenshots
Windows Vista and 7
C:\Users\%username%\Documents\Electronic Arts\The Sims 3\Screenshots
Macintosh HD > Users > %Username% > Documents > The Sims 3 > Screenshots

Q. My pet photo seems to be off centre when it is uploaded. How can I fix this?

A. You can use a photo editing software such as Paint, Windows Live Photo Gallery or Snipping Tool to grab your pet out of the main screenshot file.

Q. Is there a demo for consoles?

A. Unfortunately the Create-A-Pet demo is only available for PC and Mac. However the functionality is very close to what will be available for console at launch.

Q. How is the competition judged?

A. The winner is decided by a team of EA judges based on who best meets the following criteria each week:

- Creativity
- Originality
- Humour (excluding humour that is lewd, or otherwise in bad taste)
- Artistic Merit

Q. What is Origin?

A. Origin brings an entire universe of EA games into a single, convenient application.  It lets you purchase, download and play your favourite games, any time and any place you want.  It also integrates social features such as profiles, friends lists and chat so you can effortlessly connect and play with your friends.   Visit - to browse and pre-order games, or download the desktop application so that it can be the hub of your PC game-playing experience, from purchase to download to play.

Q. My breed of dog/cat/horse isn’t in the demo? Can I create my own breeds?

A. You can use the base breeds in the demo, then use the advanced editor to change specific features of the pet to match the breed you wish to create. For example to create a Poochi (Toy Poodle x Chihuahua) you could use the Chihuahua breed then swap the ears to the Floppy Poodle option and make small changes to the face and tail.

Q. The demo isn’t working. Who can I talk to?

A. You can contact the EA global customer support team on the web at  or contact EA Australia Customer Support (phone or e-mail). Lastly you can talk to fellow The Sims 3 players at the forums where you can get advice from some of the best Sims players from around the world.

Q. Can I use the actual The Sims 3 Pets game once it comes out to enter this competition?

A. Yes you most certainly can!

Q. Why is the Create A Pet demo file size so large?

A. The file size is large to ensure that we offer the full Create-A-Pet experience.  By offering the full functionality we can provide you with the opportunity to save your creations and then use them in The Sims 3 Pets game when it releases.  

Q. Do I need to go through Origin to download The Sims 3 Create-A-Pet demo for PC?

A. Yes, you will need to download the Origin desktop application in order to access the Create-A-Pet Demo.

Q. Can I change the setting from full screen to normal screen?

A. Once you start the Create-A-Pet demo, press F5 or click on the Menu button on the bottom left. 

Q. How do I do a screenshot on a Mac?

A.  Just press C on the keyboard and a screenshot will be saved in the default location (Documents > Electronic Arts >The Sims 3 Pets > Screenshots).

Q. Which internet browsers and operation systems does the Facebook competition app run on?

A.  The following browsers are supported: Internet Explorer 8 or above, Firefox v.3.6 – 7.1 inclusive , Google Chrome current release, Safari 4 or above, Opera 10.1 and above and the following operating systems Microsoft Windows version XP5, Vista 6 and Windows 7 and Apple OS/X 10.3 and above.

Q. Does the Facebook app work on mobile browsers?

A.  No, this app doesn’t work on mobile browsers due to Facebook website limitations.

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