Yesterday was rocky. The first day of our VIP demo weekend did not go exactly as we planned, and I want to share what happened.
We've been testing the entire game and platform for several months, but there were a few things we missed; real-world play frequently leads to unexpected issues. Before I share details on this and what we're still facing, I want to dispel one comment we've seen: that we under-planned for server capacity. To ensure stability, we intended to manage our servers to match the player population as it grew. Overall, we had excess capacity prepared for population increases, and continue to do so. That said, what’s important is that all parts of the game work as designed to meet players’ needs, and that did not happen in the opening hours.
While there are a number of issues we dealt with yesterday, the three primary areas were:
Today, our top priorities are:
While we have had problems, we have also had many players enjoying the game. It’s been incredibly humbling to see so many people watching along with us on Twitch (over 300K concurrent viewers yesterday & over 100M minutes watched -- those are Fortnite-type numbers!). Thank you for your support! Our goal is to get everyone into the demo having fun together.
We appreciate everyone’s patience and sincerely apologize for those who have had issues getting into the game. As a token of appreciation for your enthusiasm and any issues you encountered, we’re giving everyone who participated in the VIP demo weekend an additional new vinyl at launch.
We believe we've created an amazing game and we're doing everything we can to ensure our entire community can enjoy it. We're committed to keeping an open conversation with our community as part of our Live Service well into the future. (We'll also have some cool news to share soon on our plans for the game after we launch -- stay tuned!)
If you're still having problems, please reach out to AnswerHQ. Dedicated members of our community and customer support teams are here to assist you. Anything they can't handle gets reported to BioWare's development team.
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