DESIGN HOME
Frequently Asked Questions
TABLE OF CONTENTS
- General
- How do I restart my game?
- How do I retrieve progress of my account through Facebook?
- How do I change the Language?
- How Do I Remove a Message From My Inbox?
- How do I turn off Notifications?
- See more
- Billing
- Why am I being charged with taxes and fees?
- Why have the prices on the App Store changed?
- Star Score and Design Value
- What is the Star Score?
- What is Design Value?
- Why did my Star Score decrease even though I scored higher on a Design Challenge than last time?
- What happens when I reach a new level?
- How do I reach the next level in Design Home?
- See more
- Design Challenges
- Daily Challenges
- Design Challenge Categories
- Why Is there a Clock on the Design Challenge?
- How Do I Enter a Design Challenge?
- What Does It Cost To Enter a Design Challenge?
- See more
- My Homes
- How much do I earn for completing rooms in My Home?
- When do I receive My Home Review?
- What is My Homes?
- How do I open My Homes?
- Why can’t I access My Homes?
- See more
- Troubleshooting
- Steps to help with Facebook Friends not appearing
- Clear Cache
- Having Trouble Loading Your Game on your Android Device? Here’s How to Toggle Airplane Mode to Help
- Updating Design Home on the Apple App Store
- How do I restart my Kindle Device?
- See more
- User Agreement / Privacy & Cookie Policy
- Glu games unavailable in some countries or regions
- Licenses
- About
- Electronic Arts Privacy & Cookie Policy
- Electronic Arts User Agreement
- DH | Inspired
- In Design Home, what Is DH | Inspired?
- How do I access DH | Inspired in Design Home?
- Design Home, what are DH | Inspired offers? How do I view them? When do they expire?
- How do I get back to Design Home from DH | Inspired?
- How many diamonds will I receive for each DH | Inspired purchase?
- See more
- Username, Profile and Settings
- How do I update my Account Settings?
- How do I change my Profile Picture?
- How do I link my Design Home account to Facebook?
- Where is my Profile Page?
- How do I change my Profile Name?
- See more
- Albums
- What are Albums and where do I find them?
- Where do I find my Album prize?
- What is the All Designs Album?
- Will I lose my Album prizes, if I do not open the Prize Tray?
- How do I add Challenges to my Favorites Album?
- See more
- Borrowing
- How do I Borrow an item for my Design?
- What is Borrowing ?
- Why are all my friends listed as inactive and I can't borrow from them?
- Why is my friend borrowing keys from me?
- How do I block someone specific from Borrowing from me?
- See more
- Clean Up Truck
- What is The Clean Up Truck Challenge?
- How do I access The Clean Up Truck Challenge?
- Where do I find The Clean Up Truck Challenge?
- Why is the Cleanup Truck appearing as Design Value instead of Cash Value?
- How many items do I get to remove from The Clean Up Truck Challenge?
- See more
- Introduction to Design Home
- What is Design Home?
- Cash, Diamonds and Keys
- How Do I Get More Cash, Diamonds and Keys?
- What are Keys and how are they used?
- What's the difference between Diamonds and Cash?
- How do I see my Diamond and Cash Balances?
- How do I collect my Daily Reward?
- See more
- Inventory
- Can I sell inventory items for in-game Cash or Diamonds?
- If I do not submit a design for a Challenge, will the Items be returned to my Inventory?
- Why am I asked to purchase an owned item?
- What does "Buy In-Game" mean?
- How do I increase my Inventory?
- See more
- Voting
- How will I know if my entered Challenge is in Voting?
- What does the "=" (Equals Symbol Button) between the designs mean?
- How do I vote in Design Home?
- Why does my Voting icon have a notification on it?
- When does the notification for voting disappear?
- See more
- Leaderboards and My Homes Gallery
- How can I get a Top Design for a Challenge?
- Why am I not appearing on the Leaderboard?
- What is the My Homes Gallery?
- What are the Seasonal Leaderboards?
- Where do I find the My Homes Gallery?
- See more
- Video Ads
- Why are Video Ads not available for me?
- Design Pass
- What is Design Pass?
- What are Daily and Monthly Goals? Do my Goals expire?
- Where do I find progress of my Design Pass Goals?
- What do my Pass Points do?
- How do I claim a Design Pass reward?
- See more
- Pillow Bubble
- Why is there a purple bubble on top of my sofa?
- Will all sofas have these purple bubbles for pillows?
- How many uses will there be for each pillow purchase?
- Specialty Bubble
- Why is there an animation on certain decor items?
- I'm seeing a gold circle around some purple bubbles, what does that mean?
- How come some purple bubbles do not have a gold circle around it?
- Featured Items
- New and Noteworthy
- What is this New and Noteworthy section?
- Why is there a clock on each of the Events?
- Why do some Events have a fuchsia border and some do not?
- What happens when an Event expires?
- How do I get back to the New and Noteworthy section from my current screen in Design Home?
- Pet Bubbles
- What are Pets?
- What kinds of Pet types are available for me to use?
- Where can I place Pet items?
- Do I have to use Pets in my designs?
- What happened to my old animal decor items?
- See more
- Make Your Own Bundle
- What is the Make Your Own Bundle?
- Can I choose any item?
- How many items can I choose?
- Can I choose all from the same category?
- What if I already own some of these items?
- See more
- Rising Stars
- What is Rising Stars?
- Where can I find Rising Stars events?
- How do I start this event?
- Which Challenges count towards the Rising Stars event?
- I already submitted challenges and am awaiting for results, will those count towards my star total for the Rising Star event?
- See more
- Design Home VIP Program
- What is the Design Home VIP Program?
- How do I earn VIP Points?
- How do I purchase Diamond and Bundle Packs on the VIP Program website?
- What can I buy on the VIP Program?
- How do I earn Milestone Rewards on the VIP Program?
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- Tablescaping
- How many times can I use a Tablescaping item?
- If I buy an item for the table, will it fill the entire table for that bubble?
- Can I use the Table Art items from my inventory in Tablescaping Challenges?
- Can I change the chairs or dining table in the Tablescaping Challenges?
- Do I need to fill all the bubbles to submit the Challenge?
- How many times can I use a Tablescaping item?
- Seasons
- What is the Season Event?
- How do I become eligible for the Season Event?
- How do I access the Season event?
- Where can I check my Season Challenges, Points, Rewards and Rank?
- How do I accumulate Season Points?
- See more