The Beat

ea_logo_black_news_header_723x250.jpg POSTED BY John Riccitiello ON Mar 18, 2013

A Message from John Riccitiello

To Everyone at EA –

I am writing with some tough news.  I have resigned my position as EA's CEO.  I will be around for a couple of weeks, and I hope to have the chance to say goodbye to many of you.  Larry Probst will be stepping in as Executive Chairman to help smooth the transition.  Larry first hired me at EA in 1997 and he was an incredible leader for the company during the 16 years he served as CEO.  While he will continue to be the Chairman of the US Olympic Committee, he will also provide leadership for EA until a permanent CEO is appointed.

My decision to leave EA is really all about my accountability for the shortcomings in our financial results this year.  It currently looks like we will come in at the low end of, or slightly below, the financial guidance we issued to the Street, and we have fallen short of the internal operating plan we set one year ago.  And for that, I am 100 percent accountable.

Personally, I think we've never been in a better position as a company. You have made enormous progress in improving product quality.  You are now generating more revenue on fewer titles by making EA’s games better and bigger.  You've navigated a rapidly transforming industry to create a digital business that is now approximately $1.5 billion and growing fast.  The big investments you’ve made in creating EA’s own platform are now showing solid returns.  I believe EA is alone in mastering the challenges of building a platform for our games and services – a platform that will provide a more direct relationship with our consumers.   You are number one in the fastest growing segment, mobile, with incredible games like The Simpsons: Tapped Out, Real Racing 3, Bejeweled, SCRABBLE and Plants v. Zombies.  You have worked to put EA in a position to capture industry leadership on the next generation of consoles; and I believe two of our titles – Battlefield and FIFA –  will be among the top few franchises in the entire industry.  And the industry’s most talented management team – Frank, Rajat, Peter, Gaby, Andrew, Patrick, Blake, Joel and Jeff -- are certain to lead the company to a successful future.

I remain an incredible fan of EA and everyone who works in our world – from Stockholm to Seoul, Orlando to Edmonton, Guildford, Geneva, Cologne, Lyon, Bucharest, Montreal, Austin, Salt Lake, LA and, of course, EARS.  My hope is that my travels and yours allow us the opportunity to talk more in the months and years to come.

In a few weeks, I will be leaving EA physically.  But I will never leave emotionally.  I am so incredibly proud of all the great things you have done, and it has been my honor to lead this team these past six years.  After March, I will be cheering wildly for EA from the sidelines.

John

Comments (18)

  1. +6 -15
    Goodbye John, Best of luck. (^.^)b
    Mar 18, 2013
    0 Replies
  2. +7 -13
    Best of luck in the future, sir. Thanks for everything.
    Mar 18, 2013
    1 Reply
    1. +1 0
      what a suck ***,
      Mar 21, 2013
      0 Replies
  3. +19 -6
    I wish you the best of luck! Origin is the reason I have missed out on some titles I thought looked interesting, such as BF3, microtransactions and DLC focus has ruined another series I liked, such as the Sims. Spore and Sim City 5 have been among my biggest let downs in gaming history. Sadly, I don't think this will change things, but one can hope. From a gamer's perspective, good riddance to old rubbish.
    Mar 18, 2013
    0 Replies
  4. +19 -7
    Good riddance to bad rubbish. Hopefully they replace him with someone who has one iota of knowledge about the gaming industry or the desire how to do right by the fans.
    Mar 18, 2013
    0 Replies
  5. +9 -12
    EA has published some of my absolute favorite franchises. Playing Madden as a kid was one of my first gaming experiences. And Mass Effect, Dead Space, and Battlefield are some of my all time FAVORITE franchises. All of this business with SimCity sucks, but mistakes are made, as is the way of humans. All of these immature gamers will eventually grow up and forget about it. Thank you and your company for publishing all of these amazing games and I wish you the best of luck!
    Mar 18, 2013
    0 Replies
  6. +11 -7
    The company has done so well that you're resigning. Yeah, that makes a lot of sense. Tons of smoke and mirrors from this past couple weeks.
    Mar 18, 2013
    1 Reply
    1. +2 0
      Read it again, that's not what he said. "My decision to leave EA is really all about my accountability for the shortcomings in our financial results this year."
      Mar 19, 2013
      0 Replies
  7. +2 -4
    Thank you for making fantastic products for the first few years. Even in your last when EA has fallen, some gems have still come though. I hope you and your family will live a happy life. -Loyal (and cynical) customer
    Mar 18, 2013
    0 Replies
  8. +16 -2
    "You are now generating more revenue on fewer titles by making EA’s games better and bigger." Translation we are now milking every dime out of our customers with micro transactions and DLC without adding more creative content and new intellectual properties. EA has a huge PR problem and nothing else, never before have I seen such a wreckless game company. Constantly putting up barriers to play, making it more difficult to access games while charging for small content that should be in the game.
    Mar 18, 2013
    0 Replies
  9. +12 0
    Not so fast, there, pal! You still owe me ninety bucks!
    Mar 18, 2013
    0 Replies
  10. +1 -10
    Best of luck on your future endeavors, John. We will miss you!
    Mar 18, 2013
    0 Replies
  11. +4 0
    I'm glad EA fell short this year financially, maybe EAs board will realise that is because you fell short technically too. What you did with SimCity makes me want to boycott EA on Battlefield 4. You haven't stopped piracy it's already modded to work without EA servers. You forced alot of paying customers to not purchase because they play in places disconnected. No real functionality was added by the servers which you needed to double the number of and thus operating cost.
    Mar 19, 2013
    0 Replies
  12. +10 -1
    If you still get a paycheck from EA, it doesn't count as resigning.
    Mar 19, 2013
    0 Replies
  13. Comment Flagged +8 0
    It's a shame that EA's profits have fallen, I mean I can't think why.... oh wait you force Origin with all your products, infect our computers with rootkits, cripple your games with online only, shaft the player base with DLC and cause massive issues with pointless DRM. Yeah maybe that might be the reason why this company has the worst reputation in the industry, hell even Ubisoft looks good by comparison.
    Mar 19, 2013
    0 Replies
  14. +1 0
    Apparently you are a very honest man. For me, the biggest problem is your customer support. I am 75 yrs old and your customer support is the worst I have ever encountered. I have 2 cases pending: Case #07558271 and Case#07757767, both over 30 days old and unresolved. When I call I am put on hold for over an hour plus, and get no results. I have requested for someone to call me with update but no call yet. Please forward this info to someone who can do something. Thank you and good luck.
    Mar 22, 2013
    1 Reply
    1. +1 0
      EA just doesn't have a vast enough army of CSRs to deal with the millions of valid complaints they get every day and if they gave refunds to everyone demanding them they would go broke. Of course that's what should happen when you deliberately sell millions of copies of something that doesn't work. Unfortunately, the software trade is not regulated enough to require a certain level of functionality before they're allowed to overcharge countless consumers for it. We need an "FDA" for software.
      Apr 13, 2013
      0 Replies
  15. +1 0
    It is a shame that EA relies on its own Gamers/Customers to handle its own Gamer/Customer support although the Answers HQ Community is a very helpful place for EA Gamers. Gamers do gain tips/help/knowledge from other Gamers on many Game platforms. EA has benefited as well less calls to the support help/desks (When EA had one) is less cost out on employee wages… Thank You EA for turning your customers in to free support labor for EA. No surprise many companies are trending this way.
    Mar 26, 2013
    0 Replies
  16. +3 0
    If you're the one that made the final decision that a internet connection is required to play any of your games that have single player options...then good riddance. I paid for Red Alert 3 and couldn't play it since I need to drive somewhere else to get my wireless connection to work and pay dearly for the overages once I hit my usage limit. It cost me over $50 and $10 in overages to just get deleted. I also couldn't play it on flights, that was the reason I wanted it in the first place.
    Apr 4, 2013
    0 Replies
  17. 0 0
    if you are really honest, you must have to do something about your Customer Support System. or you have to stay with EA till the process of RIP EA
    Apr 15, 2013
    0 Replies
  18. +1 0
    Yup, good riddance..ever since he took over originally the company has been on a ******* nose dive to hell.
    May 27, 2013
    0 Replies