If your mobile game is connected to a social platform, such as Facebook/Game Center/Google Play, we are unable to remove the link so that you can connect it to a different social account. This is to ensure stability of the game and syncing of game data to servers and player devices.

You are able to create additional links to other social platforms. However, if you do this it’s important to remember that you should not try to connect a second account with the same social platform (Facebook/Game Center/Google Play), as your game information will be overwritten and you will lose all your progress.

For more information about connecting your games to social platforms, please raise a EA Help ticket here.

Reset your password regularly to increase the security on your account or if you ever forget it. If you still can’t access your account, follow the instructions provided in this page.

Does your child have an account? Here’s how to update your child’s underage account password.

For more information on how to update your password or other information (such as email address, name and date of birth), click here.

If you think your account was banned or suspended by mistake, and you would like to let us know, click here for instructions on how to proceed.

You can update your password, email address, name, date of birth, and more on your EA Account.
Your ID can only be changed once every 72 hours.

Don’t have access to the email you used to create your account? Follow the instructions provided in this page.
You can also swap emails from one account to another.

For more information, click here.

To update your email preferences, login to your EA Account and select Email Preferences (click here).

Want to keep up to date with all things EA? Check the box next to Yes, email me about EA’s products, news, events and promotions consistent with the EA Privacy and Cookie Policy, and we’ll send you occasional emails with EA's latest news. Otherwise, simply uncheck the box. For more details on the available options, click here.

You may adjust your browser settings to block certain types of online tracking, such as cookies, as further described in Section 2 of our Privacy & Cookie Policy.

Depending on where you are located, you may also be able to update your cookie preferences at the base of each EA webpage that you visit.

We use data from your EA Account to serve EA advertising, reminders, and in-game offers we think may be of interest to you. To opt out of EA in-game Targeted Advertising login to your EA Account, select Privacy Settings (click here), check the box “EA In-Game targeted advertising”, and click Update at the end of the page. To opt out of in-game targeted advertising of an EA Mobile game, please visit that game’s settings menu, or raise an EA Help ticket here.

Note that opting out does not mean you won't see ads; it just means that the advertising you see may be less relevant to your interests.

We use data from your EA Account to serve EA advertising, reminders, and in-game offers we think may be of interest to you. To opt out of EA in-game Targeted Advertising login to your EA Account, select Privacy Settings (click here), check the box “EA In-Game targeted advertising”, and click Update at the end of the page. To opt out of in-game targeted advertising of an EA Mobile game, please visit that game’s settings menu, or raise an EA Help ticket here.

Note that opting out does not mean you won't see ads; it just means that the advertising you see may be less relevant to your interests.

To communicate with you in a manner that is most relevant and effective, we may share limited personal information about you with third parties (such as social media platforms and ad networks) to allow us to provide you with selected offers for EA products and services, as well as offers from our third-party advertising partners. This means you get ads that make more sense for you. For example, you may get fewer ads for EA games that you already own.

This practice is commonly referred to as “targeted” or “behavioral” advertising. In some regions, sharing of this personal data for advertising purposes may be considered a “sale of data.”

Your Privacy Choices

EA provides you with choices about whether your information is shared for purposes of targeted advertising through our privacy controls, as further described below:

• For PC and Console games, you can adjust your preference at any time by logging in to your EA customer account portal and navigating to your Privacy Settings page (or clicking here). You can then confirm or change your selection for the setting labeled “EA Targeted Advertising on Third Party Websites and Platforms”. If this box is unchecked, EA will no longer share your account information with third-party partners for EA targeted advertising on third-party websites and platforms.

• For Mobile games:
  • You can opt-out of targeted marketing in each game’s settings menu. Navigate to your game’s settings menu, then look for a submenu labeled “Privacy” or “Privacy Settings”. There, you’ll find a setting allowing you to disable third-party targeted ads (such as through the “Targeted Advertising Provided by Third Parties” setting). If you disable this setting, EA will no longer share your personal information with third-party partners to customize your advertising experience in-game.
  • You can also opt-out of receiving third-party targeted ads by turning off the use of your mobile device’s advertising identifier. The location of this setting will vary depending on your mobile device, but it will usually be found in your device Settings menu under ‘Privacy’ > ‘Tracking’ or ‘Ads’.

• For EA Websites (e.g., ea.com, pogo.com), if you are in a location whose laws may require additional choices, you can control cookies and similar technologies used on most EA sites for targeted advertising purposes via the banner that appears at the bottom of each page you visit. If you have already set your preferences, you can change them at any time by clicking the “Cookies Preferences” link at the bottom of each page.

Some third-party advertising companies may collect and use information under their own privacy policies. When doing so, they may combine and use the information collected in the context of delivering an ad to you via our Services with other information they have independently collected over time and across different websites. A list of ad serving companies that operate their own networks on our Services, as well as how to opt-out, to the extent applicable, can be found at privacyappendix.ea.com.

To learn more about some of these ad networks' practices, or to opt-out of third party targeted advertising across several platforms, you can visit www.networkadvertising.org, www.aboutads.info/choices, youradchoices.ca, or www.youronlinechoices.eu.

If you think someone hacked your EA Account, these steps may help to secure it again. If they don’t work, contact us by creating a ticket with EA Help (click here).

If you think your account is secure, but you want to improve its security, click here.