We Stand By Our Games. If you don't love it, return it.
EA full game downloads purchased on the EA app for Windows and Mac are eligible for a full refund*.
Great Game Guarantee
"If you don't love it, just return it!"
When you play a game for the first time, you expect it to rock – to be worth every nickel you spent on it. We expect that too. And while we can't guarantee that you'll never encounter a glitch (hard as we might try), we can guarantee that we'll make it right if something goes wrong.
Here's how to return a game with the Great Game Guarantee
*You may return eligible EA full game downloads (PC or Mac) ** and participating third party titles purchased on the EA app for Windows and Mac for a full refund. Refund requests can be made within 24 hours after you first launch the game, within fourteen days from your date of purchase, or within fourteen days from the game's release date if you pre-ordered, whichever comes first. And if you purchase a new EA game within the first 30 days of its release date and can't play it due to technical reasons within EA's control, you can request a refund within 72 hours after you first launch the game instead of 24.
Visit your Order History and select the Request a Refund link next to any eligible* product.
Complete and submit the Refund Request Form.
You'll get a response within 48 hours and your refund within 10 days.
For more information, you can check out the Great Game Guarantee Terms.
Consumers in some jurisdictions may have additional rights to remedies, including refunds, if a game doesn’t work. The Great Game Guarantee is in addition to any consumer warranty and statutory cancellation rights (e.g. right of withdrawal) you may have.
** Certain game editions which include virtual currency packs are excluded from the Great Games Guarantee.